FAQ


*ALL HAIR EXTENSIONS ARE FINAL SALE*

M.LASHEA HAIR SHIPPING

All orders placed before 2 p.m. pacific standard time Monday – Friday will be processed the following business day, Our staff process system allow our staff to confirm the order, check customer address, customer information and ordered items. Our staff will then do an inventory check. If the ordered item is out of inventory and is placed on order a staff will communicate that in the initial order process email sent to the customer. Process time may take longer if an order has a fraudulent warning alert or shipping address error.  Please allow M.Lashea Hair boutique staff to process orders within 24 hours.  Once the order is confirmed on website, a representative from M.Lashea Hair Boutique will email you to confirm the order. We do not ship during weekends or holidays. Please check Boutique hours and updates with www.mlashae.com. All shipments have real time tracking and verified tracking numbers so you can track your items 24/7. Orders are shipped with USPS 5-7 day priority mail or USPS First Class mail, depending on the shipping option you choose during check out. Overnight and Two Day Express orders are shipped via FedEx. International Shipments are sent via USPS, Fedex or DHL and can also be expressed.  When shipped, orders will take a few hours to update tracking. You will get a shipping confirmation once shipped. 

Shipping Options: 
PLEASE NOTE THAT ANY ORDER AFTER 2:00 P.M. ON FRIDAY WILL NOT SHIP UNTIL FOLLOWING BUSINESS DAY.
USA Shipping Options
•    Priority Mail: 5-7 day delivery
•    First class: 3-5 day delivery 

International:
•    Priority Mail: 5-10 day delivery
•    2-3 Day Air: 2-3 day delivery, by afternoon
•    Express: 1-3 day, by afternoon (certain countries only)


Approximate Delivery Times
•    USA: 3-7business days 
•    Canada: 5-10 business days
•    Europe: 7-10 business days
•    Australia 7-15 business days
•    United Kingdom: 6-10 business days


Please double check that your address is correct, we are not responsible for lost items.  


How long does shipping take?
Orders placed by 2 p.m. Pacific Standard Time are processed and shipped out the following day. On average it takes 2-7 days to be delivered in the US and 1 to 2 weeks for international orders. M.Lashea Hair Boutique orders are shipped Monday-Friday out of our warehouse located in USA with verified tracking. Orders are processed within 24 hours or less. Note: Any fraudulent high risk orders will be held until our team investigates. Please make sure your billing and shipping information are 100% correct and match the card you wish to use. Express orders placed before 2:00 p.m. PST will be shipped the following day.  No orders are shipped on weekends or US Holidays. All shipments include real-time tracking so you know where your shipment is located at all times.


Yes, we ship to all countries worldwide with verified tracking.  We cannot be held responsible for orders held in customs. USPS First Class may take longer, however will be the most cost efficient.  If you are in a rush, choose Priority Mail.


How can I track my order?
Once your order has been shipped, you will receive an 'Order Fulfilled’ e-mail which will include your tracking number and details on where your package can be tracked. Please allow a few hours for the tracking information to show. Please contact us at M.Lasheahairboutique@gmail.com if you have not received your order after estimated delivery time.


How much does shipping cost?
Shipping rates may vary for each country. We also have expedited shipping for slightly higher rates. Choose based off your needs. It takes a few days for US and up to 1-2 weeks for international shipments.


Are there customs fees/taxes when I receive my items?
All packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government. 


What if my package gets lost or stolen?
We will assist our customers to the best of our ability to get your package found. We are not responsible for lost or stolen items as well as addresses that are incorrect. You will have to file a claim with the carrier and we will assist. It is important you verify all information before placing your order.


SHIPPING TERMS AND CONDITIONS:
All orders MUST be shipped to the delivery address on your order. We cannot change the shipping address in your transaction to any other address after purchase. It is your responsibility to make sure your information is accurate when placing an order. Any mailing address mistakes on your part are not the responsibility of M.Lashea Hair. 


Any orders with Fraud alerts will not be shipped until all details and information is verified. No exceptions. We have a fraud prevention system to protect every party.


PRODUCTS LOST OR DAMAGED DURING TRANSIT
We can't guarantee the performance of the shipping carriers, however we will do our part to make sure your order is delivered on time and without any damage. At times, there are unforeseeable acts of nature and others issues that may arise, and the shipping carrier may not be able to perform their duties to get the delivery there on time. In the rare event that this happens, M.Lashea Hair will not be held liable for late, lost, stolen and damaged packages. We will do our best to assist with the delivery of your products. However, we will not be held accountable for shipping carriers, and will not issue refunds for shipping charges for delayed packages. 


Delivery confirmation is provided on all orders within the U.S. Delivery. Confirmation includes notification of a sent package, and once the package is successfully delivered. In the event of any of the above late, lost, stolen, and damaged items, please file a claim with the United States Postal Service by visiting www.onlineclaims.usps.com.


FRAUD PREVENTION
M.Lashea Hair is safe and secure for online payment processing.  We work diligently to protect the safety and security of our customers and our assets. If we are unable to verify your payment through the information you have provided, we will communicate what is needed for us to move forward with the order. 


THANK YOU FOR SHOPPING WITH M.LASHEA HAIR.